Live Chat
For quick questions, the best account, login, and session issues are addressed here first
Usually receive a response within 10 minutes
4 pieces of information, at a glance l89
Channel
3 itemsFirst Response
10 minutesResolution Target
24 hoursSupport Time
DailyResponse Time: Clear SLA
See in advance where your question will go
Live Chat
First reply within 10 minutes; common account questions move within 1 hour
First reply within 30 minutes; if a file or screenshot is needed, 24 hours are counted
Dhaka Office
Local verification within 2 business days; urgent matters go to the front of the line
Help Center
In the written guide, solutions in 3 steps; you will get an answer to common questions in 5 minutes
How we measure answers
The same clock runs on both sides
First, you see when you sent the message, then the ticket opens, answered, and the resolution completes; these 3 steps are documented separately
Messages from Dhaka and from Khulna or Chittagong do not go in the same queue; if the network is slow, using screenshots and short messages makes the answer come one step faster
View Help CenterThree Easy Ways to Contact
Email Support
For detailed issues, documents, or verification, you can also write and send information related to bKash, Nagad, and Rocket
One issue per message
Callback Request
In an emergency, provide your name and number; then the team will call you back at the scheduled time
Arcade is open from 10 AM to 9 PM
3 Tips You Can Use Right Away
Keep account information ready
Username, registered number, and last login time speed up verification
Send Screenshot
Error codes, payment status, or loading screens; the team can identify them in one go
Separate issues
Do not write two problems in the same message; separate them so the help desk can respond faster
Three common questions about l89 Help
How soon will the first answer
Live chat usually gets a response within 10 minutes; the first reply arrives by email within 30 minutes
If you are outside Dhaka, is there a delay?
No, the same SLA applies to each issue; only if the network is weak, sending a screenshot speeds things up
Help with bKash, Nagad, Rocket?
Get payment status, reference number, and time; if you provide them, the team will quickly review
If you need more step-by-step help, contact us Help Center See, if you have any final questions about l89 Contact Reviews PageAnd may be useful